Curriculum

Business professional with large experience in administrative assistance and process executive for a leading firm of the Technology industry. International experience, strong technical, business and operational background with track record of hands-on experience in strategic planning, high productivity combined with targets achievements, team leadership and customer satisfaction.

Experiences

• Conduent (2022 - 2023) - Customer Care Assossiate - Processing and responding to inquiries within Service Level Agreements (SLA), prioritizing and ensuring the performance of service, and working to strict targets and deadlines.
• Infosys (2021 - 2021) - Process Executive in Microsoft - Transactions management of Microsoft products, programs and VL Licenses for EMEA Enterprise, through Microsoft Dynamics Tools.
• Cultural Exchange Program in Ireland (2017 - 2021)
• Itau Unibanco (2011-2016) - Financial Admnistrative Assistant - Processing and responding to inquiries within Service Level Agreements (SLA), prioritizing and ensuring the performance of service, and working to strict targets and deadlines.

Studies